All returns are at the discretion of Binding101 and must have an assigned "return authorization number". This number must be requested within 20 days of receipt of merchandise and must be requested prior to shipping back the product. Requests made after 20 days will not be authorized. Products shipped back without a valid return authorization number will not be processed.
All returns are subject to a restocking charge of 20% of the product total, except in the case of defective product, product damaged in shipment, or product received not as ordered.
The return number must be referenced on the shipping label. Do not write on the product boxes. Returns must be received back to our location within 30 days of receipt of merchandise in the same packaging and condition as originally shipped.It is the customer’s responsibility to package the returned product securely and safely in a way to prevent damage in transit, as well as to insure the package for the total value against damage.
Shipping charges are not refundable unless product was received defective, damaged in shipment, or not shipped as ordered. If merchandise is originally received as defective, damaged, or not as ordered, Binding101 will email a complimentary return label to be used for shipping the product back. Binding101 must be notified of these issues within 20 days of the order date in order to be eligible for refund/exchange. Returns not meeting these conditions will be returned at the customer's expense.
No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged or have stickers on them.
No returns or exchanges will be accepted if merchandise was custom produced, including custom size, custom color, custom printed or custom built supplies or equipment.
Before replacements and/ or refunds are processed on equipment, the returned merchandise is evaluated by the Binding101 service department. This evaluation is to determine whether the problem is due to a manufacturing defect or operator abuse. If deemed a manufacturing defect, the return and/or exchange will be processed. If deemed operator abuse, the customer will be contacted with a service and/or repair quote.
Refunds are processed within 30 days after return is received. Refunds will be issued to the original payment method.
To request a return, please compete our Return Authorization Request Form and email the completed form back to firstname.lastname@example.org or fax to (800) 440-8669. Please call us at (866) 537-2244 with any questions.