Return Policy

All returns are at the discretion of Binding101 and must have an assigned "return authorization number". This number must be requested within 20 days of receipt of merchandise and must be requested prior to shipping back the product. Requests made after 20 days will not be authorized. Products shipped back without a valid return authorization number will not be processed.

All returns are subject to a restocking charge of 20% of the product total, except in the case of a defective product, product damaged in shipment, or product received not as ordered.

The return number must be referenced on the shipping label. Do not write on the product boxes. Returns must be received back to our location within 30 days of receipt of merchandise in the same packaging and condition as originally shipped. It is the customer’s responsibility to package the returned product securely and safely in a way to prevent damage in transit, as well as to ensure the package for the total value against damage.

Shipping charges are not refundable unless the product was received defective, damaged in shipment, or not shipped as ordered. If merchandise is originally received as defective, damaged, or not as ordered, Binding101 will email a complimentary return label to be used for shipping the product back. Binding101 must be notified of these issues within 20 days of the order date in order to be eligible for refund/exchange. Returns not meeting these conditions will be returned at the customer's expense.

No returns and/or exchanges will be accepted if merchandise has been used or if original boxes are marked, written on, damaged, or have stickers on them.

No returns or exchanges will be accepted if merchandise was custom produced, including custom size, custom color, custom printed, or custom-built supplies or equipment.

Before replacements and/ or refunds are processed on equipment, the returned merchandise is evaluated by the Binding101 service department. This evaluation is to determine whether the problem is due to a manufacturing defect or operator abuse. If deemed a manufacturing defect, the return and/or exchange will be processed. If deemed operator abuse, the customer will be contacted with a service and/or repair quote.

Refunds are processed within 30 days after the return is received. Refunds will be issued to the original payment method.

How to Submit a Return Request

We're sorry to hear you want to return your item. Before doing so, we encourage you to contact us to see if we can resolve the issue. You may call us at (866) 537-2244 or email info@buy101.com so that we may address any issues or questions you may have individually. If you would still like to return your order, please follow these steps. And be sure to read all of the information on this page thoroughly to learn the full details of return requirements.

Step 1: Download RA Request Form

Hit the download button to download and complete a PDF copy of our return authorization request form.

Step 2: Email the Form to Us

Email the completed RA form to info@buy101.com or fax it to (800) 440-8669.

Email info@buy101.com

Step 3: Wait for Contact

Once we review your return request we will be in touch with the next steps for the return.