Frequently Asked Questions
How do I contact you?
Our friendly customer service team is available Monday through Friday from 9:00 AM to 8:00 PM Eastern Time, excluding certain holidays. There are many convenient ways to contact us:
We do our best to ship orders within 1 business day from the same day as they were placed. With nationwide distribution centers, the majority of orders shipped within the continental United States are delivered within 2 to 4 business days. Certain items may take longer, so it is always best to call us at (866) 537-2244 if you have any time-sensitive delivery requirements.
Binding101 offers expedited shipping options for qualifying products and delivery addresses. Just add all of the items you wish to order to your cart and enter your state and zip code to see the options available for your order. Please call us at (866) 537-2244 with any extra time-sensitive needs.
Standard Shipping - Binding101 offers free shipping on qualifying orders over $75 ($9.99 for orders under $75). Qualifying orders include orders shipping within the Continental United States via UPS Ground or FedEx Ground. Does not apply to custom orders, orders requiring a freight truck, expedited shipments, orders shipping outside of the Continental United States (including Hawaii, Alaska, Puerto Rico, etc), or orders shipping to military addresses. Actual shipping rates apply to all orders shipping to Canada, Hawaii, Puerto Rico, and Alaska, as well as all custom orders. For full details, please visit our Shipping & Terms page
Expedited Shipping - Expedited shipping quotes will vary based on the item(s) you are ordering, where they ship from, and where they are shipping to. To get a quote, just add all of the items you wish to order to your cart and enter your state and zip code to see the options available for your order. Expedited shipping methods will vary depending on your location, however, typically are available with 3-day select, 2 day air, and next day air options. Saturday and early morning deliveries are also sometimes available by special request. Please call us at (866) 537-2244 with any time-sensitive needs.
Freight Truck Shipping - Some items are too large or too heavy to ship via standard shipping methods; these items ship via freight truck instead. To get a quote, just add all of the items you wish to order to your cart and enter your state and zip code to see the options available for your order. The truck price quotes is for standard dock-to-dock delivery, and does not include any special services such as inside delivery, residential delivery, lift gate, etc. Additional shipping and handling fees apply for extra services.
Yes. If you have a UPS or FedEx account that you would like us to ship your order on, you may place your order over the phone by calling us at (866) 537-2244. Not all orders can be shipped this way, but we will notify you of any restrictions when you call.
We are based 100% in the USA with sales offices in California and New Jersey, as well as warehouses in California, Texas, Illinois, North Carolina, New York, and New Jersey. While we do not have a physical storefront, these strategically located distribution centers plus our partnership with hundreds of manufacturers and suppliers across the US ensure fast delivery of your orders. Pick-up orders are sometimes available for local clients; call us at (866) 537-2244 if you're interested in placing an order for pick-up.
Currently we are only able to ship within the United States, to US territories, and to Canada. We cannot ship internationally to any other locations at this time.
Shipments going outside of the continental US will be charged actual shipping; you can calculate that price in your shopping cart by entering your location once all items are in your cart.
Orders shipping outside of the USA are subject to any applicable duties, taxes, and/or brokerage fees. Binding101 is not responsible for these charges, and they are to be paid by the customer directly to UPS in advance or at the time of delivery.
We are required by law to charge sales tax in the following states: California, Connecticut, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Texas, and Virginia. If you have a state issued resale certificate or are an organization that has been approved for tax exemption, you may download a tax exemption or resale form here. Please then email a copy of the form to firstname.lastname@example.org or fax it to (800)440-8669.
In addition to our competitive pricing, we have several ways to save you more money on Binding101.com.
• Start on our coupons and specials page, where we offer new discounts every month.
• Check our clearance products for extreme savings up to 80% while supplies last.
• Sign up for our email list for new deals emailed weekly.
• Like and follow us on social media for exclusive offers only available there.
To provide our customers with fast delivery, our order processing system is mostly automatic, so we cannot guarantee orders will be able to be edited or cancelled after they have been placed. If you would like to request an edit or cancellation, call us at (866) 537-2244 as soon as possible, and we will do our best to accommodate the request.
Click here to read our return policy. You may also submit your return request to email@example.com.
Depending on the items and quantities you need to order, bulk discounted pricing may be available! Call us at (866) 537-2244 or email firstname.lastname@example.org to see if your order will qualify.
Equipment service is an option in many cases. We have a fully equipped service department located in New Jersey for our mail-in repair program. We also offer an "on-site" repair service supporting the majority of the Continental US. For additional information on equipment service options, please review our service information page.
Yes, please do not hesitate to contact our friendly and knowledgeable customer service team with any document finishing, graphic supplies or packaging needs.
American Express, MasterCard, Visa and Discover credit and debit cards are accepted as well as PayPal payments. Net 30 terms may also be an option with credit approval. If you would like to be billed for orders please download our Credit Application.
We do have a demo room with samples of certain products in-stock and available to send for those looking to make large purchases, but needing to try an item out before buying bulk. Sample products will vary depending on availability, and it not available for all products. Please call us at (866)537-2244 to check availability and request a sample.