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Frequently Asked Questions

Binding101 FAQ's

How do I contact you?

Our friendly customer service team is available Monday through Friday from 8:30 AM to 8:00 PM Eastern Time, excluding certain holidays. There are many convenient ways to contact us:

P: (866)537-2244 (866)537-2244
F: (800)440-8669
E: info@binding101.com

How long will it take to receive my order?

We do our best to ship orders within one business day from the same day as they were placed. With nationwide distribution centers, the majority of orders shipped within the continental United States are delivered within 2 to 4 business days. Certain items may take longer. It is always best to call us at (866)537-2244 (866)537-2244 with any time-sensitive delivery needs.

How can I receive my order faster?

Binding101 online orders can be processed with UPS ground shipping, UPS Standard to Canada shipping, and truck shipping within the continental United States. Expedited shipping is available for phone orders. We offer UPS 3-Day Select, UPS 2-Day Air and UPS Next Day Air expedited shipping options. Please call us at (866)537-2244 (866)537-2244 for a shipping quote.

How much does shipping cost?

Binding101 offers free shipping on qualifying orders over $75 ($9.99 for orders under $75). Qualifying orders include orders shipping within the Continental United States via UPS Ground, FedEx Ground, or freight truck (standard shipping). Does not apply to custom orders, expedited shipments, orders shipping outside of the Continental United States (including Hawaii, Alaska, Puerto Rico, etc), orders shipping to military addresses, or any truck shipment other than dock-to-dock standard truck delivery. If special services are required, (inside delivery, liftgate service, etc.) additional shipping and handling fees apply. Actual shipping rates apply to all orders shipping to Canada, Hawaii, Puerto Rico, and Alaska, as well as all custom orders. For full details, please visit our Shipping & Terms page.

Where are you located?

We have nation-wide warehouses across the United States, including in California, Texas, New Jersey, and more. We also have strategically located partners throughout the US, all geared toward getting you the products you need as quickly as possible.

Will you ship my order outside of the United States?

Orders shipping to countries other than the United States, US Territories and Canada require a minimum order of $400 and payment via wire transfer. Be advised that orders shipping outside of the United States are assessed applicable duties, taxes and brokerage fees. Binding101 is not responsible for any of these charges. Taxes, duties, and brokerage fees are to be paid by the customer directly to UPS in advance or at time of delivery.

Will I be charged sales tax?

We are required by law to charge sales tax in the following states: California, Florida, Georgia, Illinois, New Jersey, New York, Ohio, Pennsylvania, and Texas. If you have a state issued resale certificate or are an organization that has been approved for tax exemption, you may download a tax exemption or resale form here. Please then email a copy of the form to info@binding101.com or fax it to (800)440-8669.

Where can I find Binding101 coupon codes?

In addition to our competitive pricing, we have several ways to save you more money on Binding101.com.

Can I edit or cancel my order after it has been placed?

To provide our customers with fast delivery, our order processing system is mostly automatic, so we cannot guarantee orders will be able to be edited or cancelled after they have been placed. If you would like to request an edit or cancellation, call us at (866)537-2244 (866)537-2244 as soon as possible, and we will do our best to accommodate the request.

Do you service the equipment you sell?

Equipment service is an option in many cases. We have a fully equipped service department located in New Jersey for our mail-in repair program. We also offer an "on-site" repair service supporting the majority of the Continental US. For additional information on equipment service options, please review our service information page.

Do you sell equipment not listed on your website?

Yes, please do not hesitate to contact our friendly and knowledgeable customer service team with any document finishing, graphic supplies or packaging needs.

What keeps my personal and credit card information safe?

All information submitted to Binding101 is done using SSL (Secure Sockets Layer) 128 bit encryption certified by ChargeLogic, an Internet leader in secure transactions. Additionally, Binding101 always uses a secure connection when collecting personal financial information from you. This encryption makes it impossible for any unauthorized party to read any information you send to us. For full details, please review our Privacy Policy.

What methods of payment to you accept?

American Express, MasterCard, Visa and Discover credit and debit cards are accepted as well as PayPal payments. Net 30 terms may also be an option with credit approval. If you would like to be billed for orders please download our Credit Application.