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Frequently Asked Questions

BUY101 FAQ's

How do I contact you?

Our friendly customer service team is available Monday through Friday from 8:00 AM to 8:00 PM Eastern Time. There are many convenient ways to contact us:

P: (866)537-2244
F: (800)440-8669
E: info@buy101.com
Click to Live Chat
 


How long will it take to receive my order?

We do our best to ship orders within one business day from the same day as they were placed.  With nationwide distribution centers, the majority of orders shipped within the continental United States are delivered within 2 to 4 business days.  Certain items may take longer.  It is always best to call us with any time-sensitive delivery needs.
 

How can I receive my order faster?

BUY101 online orders can be processed with UPS ground shipping, UPS Standard to Canada shipping, and truck shipping within the continental United States. Expedited shipping is available for phone orders.  We offer UPS 3-Day Select, UPS 2-Day Air and UPS Next Day Air expedited shipping options.  Please call us at (866)537-2244 for a shipping quote.
 

How much does shipping cost?

BUY101 offers free shipping on qualifying orders over $101.  For full details, please visit our Shipping & Terms page.
 
 

What if my order does not qualify for free shipping? How much shipping do I pay?

For orders that do not meet the free shipping qualifications, BUY101 charges the actual UPS rates from our nearest warehouse to your delivery location.  You can determine shipping costs by adding all items you plan to order to your cart and then enter your ship-to location into the shipping calculator. 

 

What is your Price Matching Policy?

Throughout our websites you may come across a "Price Match Guarantee" image on particular items.  For these qualifying items, if you found a lower advertised pre-tax price on an identical item elsewhere, please call us at (866)537-2244 or email us at info@buy101.com for a price-match quote.  We will consider shipping charges when calculating the price match quote.  Price matched items must be in stock and be identical, brand-new items.  Price match requests need to be quoted before an order is placed.  Clearance, refurbished, bundles, and items with pricing errors are exempt from this policy.  We cannot price match auction websites.  BUY101 reserves the right to refuse a price match if we believe that any of these conditions are violated.  

 

Will you ship my order outside of the United States?

Orders shipping to countries other than the United States, US Territories and Canada require a minimum order of $400 and payment via wire transfer. Be advised that orders shipping outside of the United States are assessed applicable duties, taxes and brokerage fees. BUY101 is not responsible for any of these charges. Taxes, duties, and brokerage fees are to be paid by the customer directly to UPS in advance or at time of delivery. 

 

What methods of payment to you accept?

American Express, MasterCard, Visa and Discover credit and debit cards are accepted as well as PayPal payments.  Net 30 terms may also be an option with credit approval.  If you would like to be billed for orders please download our Credit Application

 

Will I be charged sales tax?

We are required by law to charge sales tax in the following states: California, Florida, Georgia, Illinois, New Jersey, New York, Ohio, Pennsylvania, and Texas.  If you have a state issued resale certificate or are an organization that has been approved for tax exemption, you may download a tax exemption or resale form here. Please then email a copy of the form to info@buy101.com or fax it to (800)440-8669.

 

"Three Stores. One Login." What does that mean? Can I really use the same login information for all of your websites?

Yes! BUY101 is proud to offer convenient access to all of our stores. This means you don't need to create a different login for each of our sites; simply register once for any of the websites and then you are automatically registered for all of our sites with the same username and password. Please just note that you may need to login to each site individually.

 

Can I edit or cancel my order after it has been placed?

To provide our customers with fast delivery, our order processing system is mostly automatic, so we cannot guarantee orders will  be able to be edited or cancelled after they have been placed.  If you would like to request an edit or cancellation, call us at (866)537-2244.

 

Do you service the equipment you sell?

Equipment service is an option in many cases.  We have a fully equipped service department located in New Jersey for our mail-in repair program.  We also offer an "on-site" repair service supporting the majority of the Continental US. For additional information on equipment service options, please review our service information page

 

Do you sell equipment not listed on your website?

Yes, please do not hesitate to contact our friendly and knowledgeable customer service team with any document finishing, graphic supplies or packaging needs.

 

What keeps my personal and credit card information safe?

All information submitted to BUY101 stores is done using SSL (Secure Sockets Layer) 128 bit encryption certified by ChargeLogic, an Internet leader in secure transactions.  Additionally, BUY101 always uses a secure connection when collecting personal financial information from you.  This encryption makes it impossible for any unauthorized party to read any information you send to us. For full details, please review our Privacy Policy.